If your Mac was just repaired and now starts up to the setup assistant, learn how to restore your Mac from a backup.
- Can't Select Apps On Mac When Setting Up O365 Mail
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- Can't Select Apps On Mac When Setting Up O365 Email
- Can't Select Apps On Mac When Setting Up O365 Address
- Can't Select Apps On Mac When Setting Up O365 Password
Microsoft Office for Mac should now start installing. Once completed, click Close to exit the Installation Wizard. Once you attempt to launch any of the Microsoft Office Applications, you will be prompted to activate the software. From the Activation Wizard screen, choose Sign in to an existing Office 365 subscription when prompted: 12. Apr 26, 2016 i am running office 365 on mac and just updated to the latest version on thursday (microsoftoffice201615.21.1160411installer.pkg). Now i am unable to login. Jan 24, 2019 Today, Office 365 is available for the first time on the Mac App Store, making it easier than ever for Mac users to download Word, Outlook, Excel, PowerPoint, OneNote and the whole suite of Microsoft’s popular apps. Users can also purchase a subscription for Office 365 from within the apps, so they can get up and running instantly.
Nov 11, 2014 Microsoft Outlook for Mac uses profiles to manage your accounts within Outlook. You have three options on configuring your Outlook profile: Option 1: First time user of Outlook (no existing profile). Launch Outlook to start the account creation wizard. If prompted for type of account, select Exchange or Office 365. Proceed to step 2. Feb 06, 2017 Mac users have travelled down a long bumpy path when it comes to Office 365, but things are starting to look up PHOTO: Steinar Engeland. The relationship between Microsoft applications.
Check for an Internet connection
It's best to set up your Mac somewhere that has a Wi-Fi network or other connection to the Internet. Your Mac will use that connection to complete certain setup steps. If the network requires a password, have the password ready.
Plug in only the essential devices
If you're using an external keyboard and trackpad or mouse, turn them on or plug them into your Mac. If you're using an external display, plug it in and turn it on as well, but don't connect any other peripherals yet. And of course plug in your Mac.
If you've never used a trackpad before, here's a tip: To click, press down or tap on the trackpad surface.
Turn on your Mac
Some Mac notebooks automatically start up when you connect the computer to power or open its lid. On other Mac computers, press the power button to start up.
Use the setup assistant
A series of windows will ask you for setup details, such as your Apple ID. If you've used iTunes or have an iPhone or iPad, you already have an Apple ID. Use the same Apple ID on your Mac.
We recommend that you let the setup assistant turn on FileVault, iCloud Keychain, and Find My Mac. You can also let it transfer information from another computer or Time Machine backup, or you can do that later using Migration Assistant.
You'll be asked to create the name and password of your computer account. You'll need this information to log in to your Mac, change certain settings, and install software.
Check for software updates
When the setup assistant finishes setting up your Mac, you'll see the Finder, which includes a menu bar at the top of the screen and the desktop below that.
Click App Store in the Dock at the bottom of your screen, then find and install any software updates. After your software is up to date, you can connect any printers or other peripherals and begin using your Mac.
-->When users report that they aren't getting email, it can be hard to find what's wrong. You might run through several troubleshooting scenarios in your mind. Is something wrong with Outlook? Is the Office 365 service down? Is there a problem with mail flow or spam filter settings? Or is the problem due to something that's outside your control, like the sender is on a global block list? Fortunately, Office 365 provides powerful automated tools that can help you find and fix a variety of problems.
Can't Select Apps On Mac When Setting Up O365 Mail
First things first, check if there's a problem with Outlook or another email app
If only one user is reporting having trouble receiving email, there might be a problem with their email account or their email app. Have the affected user try the following solutions before you move on to admin-specific tasks.
Use Outlook on the web to look for missing messages - 5 minutes
If a user is receiving email in their Outlook on the web mailbox but not on the email app that's installed on their machine, that could indicate that there's an issue with the users machine or email app. Ask the user with the issue to sign in to Outlook on the web to verify that their Office 365 email account is working correctly.
Instructions:Sign in to Outlook on the web for business
Run Microsoft Support and Recovery Assistant to fix Outlook problems or account issues - 10 minutes
If a single user in your organization is having trouble receiving email, it could be due to a licensing issue, a profile problem, the wrong version of Outlook, or a mix of other issues. Fortunately, Support and Recovery Assistant finds and helps you fix most issues with Outlook or Office 365. As a first step in troubleshooting email delivery problems for Office 365 for business, we recommend that you download and run Microsoft Support and Recovery Assistant on the affected machine. Note that if you are experiencing issues with Outlook for Mac or are having mobile access issues, you can use the app to check your account settings, but you need to install it on a PC. After you sign in with the affected account, the app will check for issues. Users can typically download and run Support and Recovery Assistant without help from their Office 365 admin.
Let us fix your issueDownload and run Microsoft Support and Recovery Assistant |
If the Support and Recovery Assistant app doesn't fix the email delivery issue, try these admin tools
As an Office 365 for business admin, you have access to several tools that can help you investigate why users can't get email. The following video gives a brief overview of the tools available to you.
The following tools are listed from the quickest to the most in-depth option.
Check Office 365 service health for Exchange Online issues - 5 minutes
The service health page lists the status of Office 365 services and indicates if there have been any recent service incidents. Use the following steps to check the service health.
- Where to sign in to Office 365 for business with your work or school account.
- Select the app launcher icon in the upper-left and choose Admin.TipAdmin appears only to Office 365 administrators.Can't find the app you're looking for? From the app launcher, select All apps to see an alphabetical list of the Office 365 apps available to you. From there, you can search for a specific app.
- Under Service health, go to View the service health.
If there is an indication that ExchangeOnline service is degraded, email delivery might be delayed for your organization, and CompanyName service engineers are already working to restore service. Check the service health page for progress updates. In this case, you don't need to open a service request because CompanyName is already working to resolve the issue.
Use message trace for in-depth email delivery troubleshooting - 15 minutes
Sometimes an email message gets lost in transit, or it can take a lot longer than expected for delivery, and your users can wonder what happened. The message trace feature lets you follow messages as they pass through your Exchange Online service. Getting detailed information about a specific message lets you efficiently answer your user's questions, troubleshoot mail flow issues, validate policy changes, and can prevent you from needing to contact technical support for assistance.
Open the message trace tool
If you're an Office 365 Midsize Business, Office 365 Business, or Office 365 Enterprise admin, you access and run the message trace tool through the Exchange admin center. To get there, do the following:
- Where to sign in to Office 365 for business with your work or school account.
- Select the app launcher icon in the upper-left and choose Admin.TipAdmin appears only to Office 365 administrators.Can't find the app you're looking for? From the app launcher, select All apps to see an alphabetical list of the Office 365 apps available to you. From there, you can search for a specific app.
- Go to Exchange.
- Under mail flow, go to message trace.
If you're an Office 365 Small Business admin, do the following to find message trace:
- Go to Admin > Service settings > Email, calendar, and contacts.
- Under Email troubleshooting, click Troubleshoot message delivery.
Run a message trace and view delivery details of messages sent in the last week
By default, message trace is set to search for all messages sent or received by your organization in the past 48 hours. You can choose Search at the bottom of the page to generate this report. This report can give you a general idea about what is happening with mail flow in your organization. However, to troubleshoot a specific user's mail delivery issue, you want to scope the message trace results to that user's mailbox and the time frame that they expected to receive the message.
- From the Date range menu, choose the date range that is closest to the time that the missing message was sent.
- Use Add sender and Add recipient to add one or more senders and recipients, respectively.
- Click Search to run the message trace.
- The message trace results page shows all the messages that match the criteria that you selected. Typical messages are marked Delivered under the status column.
- To see details about a message, choose the message and select ( Details).
- Details appear with an explanation of what happened to the message. To fix the problem, follow the instructions in the How to fix it section.
To search for a different message, you can click the Clear button on the message trace page, and then specify new search criteria.
View the results of a message trace that is greater than 7 days old
Message traces for items more than 7 days old are only available as a downloadable .CSV file. Because data about older messages is stored in a different database, message traces for older messages can take up to an hour. To download the .CSV file, do one of the following.
- Click the link inside the email notification that is sent when the trace is completed.
- To view a list of traces that were run for items that are more than 7 days old, click View pending or completed traces in the message trace tool.In the resulting UI, the list of traces is sorted based on the date and time that they were submitted, with the most recent submissions appearing first.When you select a specific message trace, additional information appears in the right pane. Depending on what search criteria you specified, this may include details such as the date range for which the trace was run, and the sender and intended recipients of the message.
Note
Can't Select Apps On Mac When Setting Up O365 Id
Message traces containing data that is greater than 7 days old are automatically deleted. They cannot be manually deleted.
Can't Select Apps On Mac When Setting Up O365 Email
Common questions about message trace
After a message is sent, how long before a message trace can pick it up?
Message trace data can appear as soon as 10 minutes after a message is sent, or it can take up to one hour.
Why am I getting a timeout error when I run a message trace?
The search is probably taking too long. Try simplifying your search criteria.
Why is my message taking so long to arrive to its destination?
Can't Select Apps On Mac When Setting Up O365 Address
Possible causes include the following:
Can't Select Apps On Mac When Setting Up O365 Password
- The intended destination isn't responsive. This is the most likely scenario.
- A large message takes a long time to process.
- Latency in the service is causing delays.
- The message was blocked by the filtering service.